FAQ's
1. How do i book?
All bookings can be made online through our online booking system, or alternatively you can call us directly on 07703733744.
2. How much notice do I need to give when booking?
Bookings are made solely on a first come first served basis, if you have seen something you like we would recommend booking as early as possible to avoid disappointment.
3. Whats Included in the hire?
Our price includes local delivery (a small delivery charge may be added for out of area deliveries), our fully trained staff will setup all the equipment at no extra cost and we will also provide any additional equipment that may be required this includes extension leads, blowers, ground pegs etc...
4. What do I need to do?
Nothing, Our guys will take care of everything, you just need to show them where the inflatable is going and they will do the rest.
5. Can I hire on weekends?
Yes we work 7 days a week.
Bouncy Castle Hire FAQs
This page answers common questions about booking bouncy castles, inflatables and party equipment from Abacus. It covers availability, delivery, setup, indoor hire, payment, weather, access and supervision. You can browse Bouncy Castles, view All Products or use the Contact page when you need advice about a particular venue, product or delivery address.
Booking and Availability
How do I book?
Bookings can be made through our online booking system. Select the product you would like to hire, choose your date and enter the requested event and delivery information. You can also call us on 07703 733744 when you need help choosing equipment or checking practical details before booking.
How far in advance should I book?
Bookings are accepted on a first-come, first-served basis. Popular inflatables and weekend dates can be reserved early, particularly during school holidays and warmer months. Booking as soon as your date and venue are confirmed will usually give you a wider choice of products.
Can I book at short notice?
Short-notice bookings may be possible when suitable equipment and a delivery slot are still available. Check the online system or contact the team with your date, postcode and preferred product. Availability cannot be guaranteed until the booking has been confirmed.
Can I change the equipment after booking?
Contact us as soon as possible if you would like to change the equipment, event times or delivery address. Changes depend on product availability, delivery schedules and whether the replacement item is suitable for the venue. A different price or delivery charge may apply.
What happens if my first-choice inflatable is unavailable?
Our large equipment range may allow us to suggest another product with a similar size, theme or layout. You can compare alternatives in Childrens Bouncy Castles, Indoor Bouncy Castles, Bouncy Slides and Assault Courses.
Prices, Deposits and Payment
What is included in the hire price?
The agreed hire price includes delivery under the confirmed terms, installation by trained staff and collection after the event. We also provide the blower, suitable extension leads, safety mats, ground pegs or other anchoring equipment required for the approved setup.
A delivery charge may be added when the address is outside our usual local delivery zone. The full postcode should be supplied before the booking is confirmed so that the correct charge can be calculated.
How do I pay?
Cash on delivery is a common payment method. Other payment arrangements may be available, so contact the team before the event when you would prefer an alternative method. Any payment requirements will be confirmed with the booking details.
Do I need to pay a deposit?
A deposit may be required for some bookings. The amount and payment deadline will be explained before the reservation is confirmed. Larger orders, specialist equipment or certain event types may have different payment arrangements.
Are there any additional charges?
Additional costs may apply for delivery outside the normal local area, booking changes, specialist requirements or cancellations made within the stated notice period. Any known charges will be explained as part of the booking process.
Delivery and Setup
What do I need to do before the delivery team arrives?
Please make sure the setup area and access route are clear. Remove garden furniture, toys, waste, sharp objects and anything else that could obstruct the installation. Pets should be kept away from the delivery route and setup area while equipment is being moved.
For indoor bookings, the room should be open and ready before the team arrives. Tables, chairs and other venue equipment should not block the agreed inflatable position.
How long does setup take?
A standard inflatable commonly takes around 20 minutes to install and a similar amount of time to remove. Larger equipment, multiple-item bookings and difficult access may require more time. Venue hire periods should include enough allowance for both setup and collection.
Do I need to help with setup?
No. Our trained staff will move and install the equipment. You will need to show the team the agreed setup position and provide access to the required mains electricity supply. Please do not attempt to move, disconnect or reposition an inflatable after installation.
What access is required?
The delivery route must be wide enough for the booked equipment. Please tell us about narrow gates, steps, steep paths, tight corridors, restricted parking or long distances between the vehicle and setup point.
Access requirements vary between products. A small children’s castle may be easier to move than a large slide, disco dome or activity inflatable. Accurate access information helps us assess whether the booking is practical.
What power supply is needed?
Inflatables require a suitable mains electricity supply for the blower. The socket must be accessible using the extension equipment provided by our team. Tell us before booking if mains power is unavailable, as Generator Hire may be required for certain outdoor events.
Can the inflatable be set up anywhere in the garden?
The final position must be suitable for the product and installation method. The area should be reasonably level, clear and large enough for the inflatable, blower, mats and anchoring points. Our team will inspect the proposed position before completing the setup.
Indoor Bouncy Castle Hire
Can bouncy castles be used indoors?
Many inflatables can be installed indoors when the venue has enough floor space, ceiling clearance, access and mains electricity. Lower-height choices are available within Indoor Bouncy Castles, including the Indoor Party Bouncy Castle, Indoor Farmyard Bouncy Castle and Indoor Jungle Bouncy Castle.
What should I ask the venue before booking?
Confirm that the venue permits inflatables and ask for the exact floor dimensions and ceiling height. You should also check doorway widths, loading access, available sockets, opening times and the time by which the room must be cleared.
How much room does a bouncy castle need?
The required space is larger than the inflatable’s listed dimensions. Additional clearance is needed for safety mats, anchoring, the blower and access around the unit. Check the individual product information and contact us when the available area is close to the minimum requirement.
Weather and Cancellations
What happens if it rains?
Weather conditions should be considered before an outdoor booking. Contact us when poor weather is forecast so that the available options can be discussed. Some inflatables include rain covers, but this does not make every product or weather condition suitable for outdoor use.
Customers wishing to cancel because of the weather should provide at least 24 hours’ notice. A cancellation made with less notice may be subject to a charge of up to 50 per cent of the booking value.
Can an outdoor booking be moved indoors?
This may be possible when a suitable venue is available and the selected product fits safely inside it. The new address, room measurements, ceiling height and access arrangements must be checked before the change can be approved.
What happens if I need to cancel?
Contact us as soon as you know that the booking cannot proceed. The applicable terms will depend on the notice provided and the circumstances of the cancellation. Late cancellations may result in a charge.
Insurance, Testing and Supervision
Do you have public liability insurance?
Yes. Abacus carries £5 million public liability insurance. Customers hiring for a school, hall, community organisation or managed venue can ask the team about the documents required by the venue.
Is the electrical equipment tested?
Our electrical equipment is PAT tested annually. Equipment is also prepared and checked as part of the hire process before it is delivered for use.
Does a responsible adult need to supervise the inflatable?
Yes. Inflatables and party equipment must be supervised by a responsible adult throughout the hire period. The operating guidance provided by the delivery team should be followed, including instructions concerning suitable users, capacity and footwear.
Can children and adults use the same bouncy castle?
Only use an inflatable for the age group and users stated in its product guidance. Children’s equipment should not be used by adults. Customers planning an event for older users should browse Adult Bouncy Castles or contact the team for advice.
Can you provide staff to manage equipment?
Staff can be booked for relevant rides and games, subject to availability and a minimum booking period of four hours. Staffing requirements should be discussed before the event so that the correct arrangements can be confirmed.
Hire Periods and Event Types
How long can I hire the equipment for?
Hire periods can vary because party and event times are different. Provide the required start and finish times when booking, and we will confirm the delivery and collection arrangements that are available for your date.
Do you deliver at weekends?
Yes. We operate seven days a week, subject to product and delivery-slot availability. Weekend dates can become busy, so advance booking is recommended.
Can I hire more than one item?
Yes. Customers can combine castles with Ball Pools, Garden Games, Inflatable Games, Disco Domes and Additional Party Items. Multiple-item bookings should be planned around the available space, access, power supply and age groups attending.
Do you provide equipment for toddler parties?
Yes. Suitable choices include the Toddler Inflatable Playzone, Soft Play Shapes, Jungle Ball Pool and 4 Didicars. These can be used to create a separate section for younger children at an indoor or outdoor event.
Can you provide equipment for schools and larger events?
We supply equipment for birthdays, schools, community programmes and organised event days. Larger sites may suit Activity Inflatables, Assault Courses, Funfair Games and products such as the Inflatable Penalty Shootout. Contact us with the expected attendance, site dimensions and event schedule.
Delivery Areas
Which areas do you cover?
Our regular delivery locations include Leeds, Wakefield, Huddersfield, Dewsbury, Castleford, Ossett, Rothwell, Harrogate and York.
We also consider bookings in Manchester, West Yorkshire, North Yorkshire and surrounding locations. Availability and delivery charges depend on the postcode, route, equipment and event times.
How can I check whether you deliver to my postcode?
Enter the complete delivery address when using the online booking system or send the postcode through the Contact page. The team can then check the route, availability and any applicable delivery fee.
Further Booking Help
Browse All Products to compare the available inflatables, games and party equipment. The Reviews page contains feedback from previous customers, while About provides more information about the company. For a question not covered here, call 07703 733744 or use the Contact page.
6. How do I pay?
The most common method of payment is cash on delivery, although we can accept other payments just contact us for more info.
7. Do I need to pay a deposit?
Sometimes a deposit is required
8. What if it rains?
If your brave enough to hire it then we're brave enough to deliver it, although if you are wanting to cancel then you must give 24 hours notice otherwise there maybe a 50% cancellation charge.
9. Do you have Insurance?
Yes we carry 5,000,000 public liability
10. How long can I have it for?
We know every party is different so we will always try to work around you.
11. How long does it take to setup?
It takes approximately 20 mins to setup and the same to collect.
12. Can the inflatables go indoors.
Yes all our inflatables can go indoors, provided there is adequate roof space.